Lajitas Golf Resort, a remote luxury property nestled on a bluff above the Rio Grande, has just completed a sweeping technology upgrade, implementing 14 Agilysys solutions to elevate its guest experience, streamline operations, and optimise revenue. The extensive digital transformation was rolled out across the resort’s amenities within an impressive 48 hours, demonstrating a meticulous approach to modernising one of Texas’s most celebrated resorts.
Famed for its Black Jack’s Crossing golf course-ranked as the #38 Resort Course in the U.S. and the #1 Course in Texas-Lajitas attracts a diverse array of guests, from golfers and families to wedding parties and conference attendees. For Philip McLain, Director of IT at Lajitas, the decision to replace outdated systems with integrated, cutting-edge technology aimed to amplify the appeal of the resort’s distinct location and enhance convenience for both guests and staff.
“Outdated tech was impacting our efficiency and guest satisfaction,” McLain explained. “We needed a system that would simplify operations for our seasonal staff and provide seamless service for guests.” His criteria were rigorous: a robust yet flexible platform that could unify services across various resort areas, from the hotel to the golf course, restaurants, and outdoor activities.
Agilysys answered that call, providing property management (PMS), point of sale (POS), and specialised golf and spa solutions, among other systems designed to handle everything from secure payments to mobile transactions, service requests, and reservations. By automating routine tasks and simplifying workflows, the technology empowers staff to engage more meaningfully with guests, particularly during the off-season when resources are limited.
McLain noted that Agilysys’ commitment to understanding each department’s unique processes was instrumental. “The team was by our side from day one, understanding our pain points and offering tailored solutions. Their attentiveness made it easy to get every department on board, knowing that these systems could make their work more manageable and enjoyable.”
The installation phase saw Agilysys’ team members on-site to ensure a smooth rollout. McLain recounted the implementation experience as exemplary. “The level of professionalism was remarkable,” he shared. “Having direct access to everyone on the Agilysys team, from managers to executives, made communication seamless. This project could not have gone smoother, and that speaks volumes about Agilysys’ dedication.”
Jeba Kingsley, Senior Vice President of Professional Services at Agilysys, underscored the importance of matching the resort’s unique setting with technology that enhances every guest’s stay. “Lajitas is not just any resort; it’s a place where every detail counts, from the landscape to the guest experience,” Kingsley said. “We’re proud to support Lajitas’ IT team in creating a technology ecosystem that mirrors the resort’s dedication to excellence.”
This partnership between Agilysys and Lajitas sets a new benchmark for guest experience, proving that thoughtful technology and collaboration can redefine what it means to stay at a luxury destination. As McLain puts it, “We’ve not only elevated the guest journey but also made each stay smoother and more memorable. This isn’t just an upgrade; it’s a transformation.”
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