Kiva Dunes, a renowned golf and coastal resort in the United States, has revolutionised its operations by adopting 13 integrated software solutions from Agilysys, a global player in hospitality software. The move marks a significant milestone for the resort as it seeks to enhance guest experiences, streamline operations, and empower staff. By switching to Agilysys’ modern, cloud-native Hospitality and Leisure Ecosystem, Kiva Dunes aims to unify its operations, improve data accuracy, and offer a seamless experience from check-in to check-out.
A Unified Approach to Excellence
Situated on over 3,000 feet of private beachfront, Kiva Dunes is more than a resort-it’s a destination. Its award-winning golf course, luxurious holiday rentals, and membership beach club offer a range of experiences for guests, members, and residents. However, managing these complex operations had become a challenge.
Katie Avant, Director of Marketing at Kiva Dunes, shared the hurdles the resort faced: “Our team consistently went the extra mile to deliver exceptional service, but outdated systems would often complicate the guest experience, particularly during check-out. Data inconsistencies and uncoordinated processes were a constant frustration for both guests and staff,” she said.
“We didn’t realise it was possible for software to bring such simplicity and elegance to a resort as complex as ours,” Avant added. “Agilysys has proven to be the ideal technology partner, and we’re excited to see the positive impact on our guests, staff, and business.”
Transformative Features
The partnership equips Kiva Dunes with a suite of innovative tools, including: Enhanced property management (PMS) for booking, check-in, and check-out, mobile-friendly payment and transaction systems for convenience and security, membership management tools that allow members to handle accounts, book events, and redeem loyalty points via a branded self-service portal, residence management software to streamline holiday rentals, revenue splits, and profitability analysis for property owners.
By integrating these solutions, the resort has eliminated repetitive tasks, freeing staff to focus on delighting guests. Agilysys’ technology also ensures seamless communication between departments, improving service consistency and operational efficiency.
A Future-Focused Partnership
Jeba Kingsley, Senior Vice President of Professional Services at Agilysys, highlighted the transformative potential of the partnership: “Legacy systems often undermine even the most dedicated teams. With our integrated ecosystem, Kiva Dunes is now well-equipped to optimise revenue, automate tasks, and perfect the guest experience throughout every stay,” he said.
With its new systems in place, Kiva Dunes is poised for continued success, offering its guests a blend of world-class amenities and state-of-the-art service. As the resort evolves, the partnership with Agilysys ensures it remains a leader in providing unforgettable coastal escapes.
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