IRIS, a global leader in digital ordering solutions for the hospitality industry, has rolled out a suite of new features aimed at making mobile ordering more secure, responsive, and seamless for hotel operators and their guests. With the growing demand for mobile ordering, IRIS’s latest upgrades are designed to simplify processes, enhance security, and boost revenue opportunities.
According to the 2025 State of Hotel Guest Tech Report, millennials are 57% more likely to be influenced by hotel technology. In response, IRIS has invested heavily in enhancing its platform to keep pace with these evolving expectations.
Strengthened Security with Automated Open Tab
One of the standout features is the upgrade to the popular Open Tab function. Open Tab allows guests to start a tab, order multiple rounds, and settle their bill in one transaction. Now, this feature is more secure than ever. IRIS integrates with the hotel’s property management system (PMS) to automatically verify a guest’s identity, linking their room number and name without the need for cumbersome usernames or passwords. This not only enhances security but also makes the process easier for both guests and staff.
The security doesn’t end there. For extra protection, the system checks if the guest has left a card on file with the hotel. If they haven’t, the guest can still place an order, but without the option for an open tab. The entire process happens behind the scenes, ensuring a smooth and secure experience for both guests and operators. Day guests can also take advantage of this feature by setting up an open tab with a pre-authorised credit card, adding even more flexibility to the system.
Digital Ordering for Staff: Faster, More Efficient Service
IRIS has also introduced a new digital staff ordering feature, enabling hotel staff to take orders directly from any mobile device. This eliminates the need to walk back and forth to POS stations, significantly speeding up service and reducing errors. Ideal for fine-dining environments or guests who prefer waiter service, this new functionality helps streamline operations and ensures real-time updates to both guest and staff menus.
Amenity Ordering: Elevating Guest Stays with Customisation
To further enhance the guest experience, IRIS has expanded its Advance Ordering capabilities with a new Amenities ordering option. This feature allows guests-or even people outside the hotel-to pre-order items like flowers, groceries, or a birthday cake, either before arrival or during their stay. Operators can customise these offerings, tailoring them to their specific capabilities and providing an opportunity to drive additional revenue beyond traditional room charges.
“Demand for mobile ordering continues to grow, and with that comes greater expectations,” said David Molofsky, Product Manager at IRIS. “Our new features reduce ordering friction and create a more engaging, seamless experience for both guests and staff. By supporting larger order volumes and growing revenue channels, these enhancements boost profitability beyond room revenue.”
With these latest developments, IRIS is positioning itself to meet the rising demand for mobile-first solutions in hospitality, offering a frictionless experience that benefits everyone involved-from hotel staff to the guests they serve.
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