Clays, the stylish bar and restaurant known for its British-inspired cuisine, creative cocktails, and immersive virtual clay target shooting experience, has joined forces with HGEM to ensure every guest enjoys an exceptional visit.
Through this partnership, HGEM will conduct Mystery Guest Audits, providing impartial feedback on service quality and standards. These insights will help Clays refine its guest experience, maintaining its reputation as a must-visit destination for food, drink, and entertainment enthusiasts.
The Clays team is committed to delivering top-tier hospitality, and HGEM’s expertise in guest experience management will play a vital role in achieving this goal. As a trusted partner to hospitality businesses across the UK, HGEM helps brands measure and improve guest satisfaction through a combination of mystery guest assessments, customisable feedback platforms, and online reputation tracking.
At the heart of this approach is The Hub, HGEM’s award-winning Guest Experience Management platform. By bringing together key data points, The Hub enables teams across operations, marketing, and customer service to make informed decisions that enhance customer loyalty, attract new guests, and ultimately drive revenue growth. With this collaboration, Clays is set to raise the bar even higher, ensuring every guest enjoys a seamless and memorable experience.
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