Thailand’s hospitality industry has reached a new milestone with Furama Hotel Chiang Mai becoming the first hotel in the country to integrate smart technology into its daily operations. In partnership with KEENON Robotics, the hotel is setting a new standard for guest experiences and operational efficiency, marking a significant leap forward for the sector.
Located in the heart of Chiang Mai, Furama Hotel is leading the way in automation, ensuring seamless service without compromising the warmth and personal touch that define Thai hospitality. With the introduction of KEENON Robotics’ advanced service robots, the hotel is enhancing efficiency across various aspects of its operations.
Among the key innovations are:
Smart Delivery Solutions: The KEENON DINERBOT and BUTLERBOT series now manage a range of services, from meal deliveries and table clearing to room service and guest assistance. Equipped with an elevator interface, the BUTLERBOT can navigate different floors with ease, providing fast, hygienic, and private service.
Smart Cleaning Solutions: The KLEENBOT C30 ensures public areas are spotless, operating quietly while sweeping, dust mopping, and vacuuming in a single pass. The waterless cleaning system not only maintains hygiene but also supports sustainability.
Heavy Load Delivery Solutions: The KEENON S100, capable of carrying over 100kg, is revolutionising logistics at the hotel by transporting bulky items such as linens, luggage, and supplies, streamlining both back-of-house and guest-facing services.
Paving the Way for Smarter Hospitality
The adoption of smart technology at Furama Chiang Mai reflects a growing global trend in automation within the hospitality industry. With the service robot market projected to reach $90 billion by 2030, hotels worldwide are investing in digital solutions to improve both guest satisfaction and operational management.
Bin Wan, COO of KEENON Robotics, expressed his enthusiasm, stating, “We are thrilled to support this transition to smart hospitality. Our solutions are designed to optimise hotel operations while ensuring an elevated guest experience. This marks the beginning of a new era in smart hospitality.”
Thailand’s tourism and hotel industry remains a cornerstone of its economy, and the integration of robotics and digital technology is expected to enhance the country’s competitiveness on the global stage. By embracing automation, Furama Hotel Chiang Mai is not just improving guest experiences-it is paving the way for a more innovative and sustainable future.
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