DoubleTree by Hilton Orlando at SeaWorld, a unique resort destination in the heart of Orlando’s entertainment district, has teamed up with ROH, the hospitality industry’s first payments and revenue management platform. The move is aimed at enhancing the resort’s cross-departmental visibility, streamlining payment processes, and boosting team efficiency.
The partnership comes as part of Crescent Hotels & Resorts’ enterprise-wide relationship with ROH, bringing the cutting-edge platform to DoubleTree’s vast property. ROH’s technology offers standardised property views, real-time reconciliation, performance tracking, and automated payments, providing easy access to critical information for the resort’s sales, finance, and service teams.
Jess Conroy, CEO and Founder of ROH, highlighted the significance of this collaboration: “We often see properties tackling tech challenges with high-cost personnel. At DoubleTree by Hilton Orlando at SeaWorld, we’re excited to help streamline their operations. Running a property with over 100,000 square feet of event space, 40 meeting rooms, and 1,000 guest rooms, especially with a focus on group bookings, requires sophisticated infrastructure. ROH is designed to optimise cost management and increase profitability, and it’s empowering to see such a large resort leveraging our platform to unlock the full potential of their resources.”
ROH’s seamless integration with the resort’s existing property management system (PMS) allowed the sales and finance teams to get up and running in under a week. The platform’s ability to automate workflows, process payments, and provide insights made an immediate impact, allowing the resort to enhance its efficiency and profitability.
DoubleTree by Hilton Orlando at SeaWorld, spread across 28 lush acres, offers a variety of indoor and outdoor amenities, including family-friendly activities, on-site dining, and flexible event spaces. The resort hosts numerous events each week, requiring a dedicated team to ensure smooth operations. ROH’s centralised back-office suite, which includes accounting management, booking documentation, and data insights, has revolutionised how the resort operates, empowering team members to work more effectively together.
“DoubleTree by Hilton Orlando at SeaWorld is a truly unique resort, and it’s incredible to see how our platform is already helping their teams achieve operational excellence,” Conroy added. The partnership marks a significant step in the resort’s commitment to leveraging technology to deliver outstanding guest experiences while driving profitability.
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