Crestline Hotels & Resorts, one of the largest independent hotel management companies in the United States, has partnered with Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology. Stayntouch deployed its Best-in-Class PMS to four of Crestline’s independent properties: The Nordic Lodge, Phoenix Park Hotel, Waldorf Towers South Beach, and The Delphi.
Crestline Hotels & Resorts prioritises true partnership and innovation, working closely with owners and investors to craft tailored operations strategies that deliver measurable results. With a portfolio spanning diverse property types—including boutique resorts and luxury urban landmarks—Crestline sought a PMS technology partner that combines ease-of-use, automation, and deep integration capabilities to support its independent hotels.
Crestline Hotels & Resorts’ independent properties now benefit from a Best-in-Class PMS with:
- A user-friendly design that streamlines operations for hotel teams and reduces check-in times to under one minute.
- Advanced automation that reduces administrative workload and optimises efficiency.
- Comprehensive group functionality to simplify room block management, rate plans, and commission management.
- A reliable integration ecosystem providing access to over 1,200 integrations, including Sabre SynXis, Elavon Payments, SiteMinder, Toast POS, IDeaS, Revinate, and more.
Leah McFarland, Senior Vice President of Revenue Strategy at Crestline Hotels & Resorts, said: “Finding a PMS that could truly support our independent properties—without adding complexity—was a top priority. We needed a platform that empowers our teams with intuitive functionality, reduces manual work, and integrates seamlessly with our existing tech stack. Stayntouch delivered exactly that, along with a level of service and responsiveness that makes all the difference. Their team has been hands-on and proactive from day one, ensuring a smooth transition and ongoing support. With Stayntouch PMS, we can run our properties more efficiently while keeping our focus where it belongs—on delivering an exceptional guest experience.”
Priya Rajamani, Vice President of Implementation and Support at Stayntouch, added: “Crestline Hotels & Resorts is known for its commitment to operational excellence, and we’re honoured to be their PMS partner. Our goal isn’t just to offer best-in-class technology but to truly be a partner—providing personalised support, quick implementation, and a platform that simplifies hotel management while connecting them to other best-in-class solutions. We’re proud to deliver a system that makes operations smoother, improves workflows, and lets Crestline’s teams focus on what they do best—enhancing the guest experience.”
Since its inception in March 2000, Crestline Hotels & Resorts, LLC has delivered high-quality guest experiences in several of the hospitality industry’s most profitable hotels, conference centres, and resorts. Crestline manages 134 hotels with nearly 18,200 guest rooms in 29 states and the District of Columbia, leveraging a partnership approach with hotel owners, investors, and employees.
Stayntouch, a global leader in cloud hotel property management systems, empowers hotels with its Best-in-Class cloud-native PMS, boasting over 1,200 integrations. Their expanded PMS platform, Stayntouch 2.0, further simplifies hotel operations. Trusted by industry-leading management companies, Stayntouch enhances service and guest experiences while driving revenue and reducing costs.
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