BWH Hotels, a global leader in the hospitality industry with a diverse portfolio of 19 brands, has announced a groundbreaking partnership with Canary Technologies. This collaboration will bring Canary’s state-of-the-art, AI-powered Guest Management System to BWH Hotels’ properties, promising to enhance guest experiences and streamline hotel operations across the board.
Canary Technologies, known for modernising hotel tech, will integrate its award-winning, all-in-one platform across BWH Hotels’ vast network. With a presence in over 80 countries and trusted by over 20,000 hoteliers-including renowned names like Marriott, Four Seasons, and Wyndham-Canary Technologies is set to digitise the entire guest journey from post-booking to checkout.
This partnership is more than just a business deal, it marks a significant step forward in the evolution of hospitality. Canary’s platform, featuring innovations like Mobile Check-In, Smart Checkout, Dynamic Upsells, and Guest Messaging, will provide BWH Hotels with the tools to offer a more personalised and efficient experience to its guests.
Harman Singh Narula, CEO and co-founder of Canary Technologies, emphasised the importance of digital transformation in the hospitality industry. “Modernising the guest experience with digital touch points is no longer a nice-to-have; it’s a necessity,” said Narula. “We’re excited to partner with BWH Hotels to propel hospitality into the digital age and engage guests in more seamless, personalised, and delightful ways.”
The partnership also highlights BWH Hotels’ commitment to staying at the forefront of hospitality innovation. Larry Cuculic, President and CEO of BWH Hotels, expressed his enthusiasm for the collaboration, stating, “We are excited to partner with Canary to streamline hotel operations and create an elevated, modern, and customised guest experience. This partnership aligns with our commitment to catering to the evolving needs of today’s travellers, who increasingly seek technology-driven guest services. We selected Canary after a comprehensive evaluation and believe this collaboration will position BWH Hotels at the forefront of hospitality innovation.”
Under this new agreement, BWH Hotels will harness the full power of Canary’s Guest Engagement Platform, which includes Canary AI, Mobile Check-In, Smart Checkout, Dynamic Upsells, Guest Messaging, Digital Tipping, and a Digital Compendium. This comprehensive system will allow BWH Hotels to manage guest engagement across multiple touchpoints, improving guest satisfaction, boosting revenue, and enhancing staff efficiency. As the hospitality industry continues to evolve, BWH Hotels and Canary Technologies are set to lead the way, bringing a new era of innovation to the guest experience.
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