Aimbridge Hospitality, with a global portfolio of over 1,000 properties, has partnered with Canary Technologies to implement its innovative digital tipping solution. This adoption reflects the growing demand for cashless solutions in the hospitality industry, offering guests a seamless way to tip staff through their mobile devices, eliminating the need for cash transactions.
Transforming Hospitality Tipping
Canary’s platform simplifies the tipping process, ensuring a more efficient, modern experience for guests. Beyond convenience, the solution directly enhances employee satisfaction, providing hotel staff with accessible and secure tipping methods.
Aimbridge’s move signals a commitment to improving guest and associate experiences, aligning with industry trends toward modernisation and cashless interactions. The platform allows guests to tip easily using digital payment methods, boosting guest satisfaction scores by 5–10% and reducing staff turnover by up to 75%.
Conrad Riddle, VP of HR Shared Services at Aimbridge, highlighted its value: “Digital Tipping benefits both guests and employees, increasing efficiency and simplifying the process of showing appreciation.”
David Chang, Strategic Accounts Executive at Canary, added: “By retaining top talent and enhancing service, Canary’s solution ensures smooth and exceptional experiences for everyone involved.”
The partnership highlights the evolving landscape of hospitality technology, as businesses increasingly embrace tools designed to streamline operations, and create a better work environment for their employees. This digital tipping initiative sets a strong platform for the future of guest service across Aimbridge’s expansive network.
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