In a significant move to elevate guest service and streamline operations in the gaming sector, Agilysys, a leader in hospitality software solutions, has announced a range of new and enhanced offerings that promise to reduce staff workload and enhance the overall guest experience. These solutions will be showcased at the upcoming Global Gaming Expo (G2E) 2024, taking place from October 7th to 10th at The Venetian Expo in Las Vegas.
At the heart of Agilysys’ new offerings is the Enhanced Agent Dashboard within its LMS Property Management System, designed to gamify upselling efforts. This interactive dashboard not only tracks upsell revenue by individual agents but also incentivizes employees, allowing properties to reward top performers for their efforts. This innovative approach aims to create a more engaging environment for staff and guests alike.
Further enriching the guest experience, Agilysys has introduced Interactive eCoupon Capabilities in both the LMS and its Loyalty & Promotions platform. This feature allows properties to send personalised, automated coupons to guests upon check-in. These tailored offers can be based on various criteria, from guest address to player status, creating unique incentives. For instance, loyal casino players might receive exclusive discounts at upscale restaurants, while local guests could enjoy “locals only” deals at retail shops. This targeted approach not only fosters guest loyalty but also drives additional revenue for properties.
Recognizing the importance of efficient service during peak times, Agilysys has also enhanced its Express Kiosk and Express Mobile solutions. With three new features that significantly reduce check-in times, these kiosks are revolutionising the guest experience. A recent implementation at a 3,600-room casino hotel revealed that 75% of guests opted for kiosk check-in, drastically reducing wait times and staff stress. New integrations, such as the CLEAR identity verification service, expedite the check-in process further, ensuring a seamless arrival experience for guests.
The Agilysys Guest App has also been upgraded to better serve casino and gaming hotel guests. This all-in-one mobile app, tailored to each property’s brand, allows guests to book rooms, make dining reservations, and access digital key features while enjoying a personalised experience that reflects their gaming status.
In the back office, Agilysys’ guestsense.ai technology is set to transform the invoicing process within its SWS inventory and procurement system. By automating invoicing and enhancing verification accuracy, properties can streamline the invoice-to-payment workflow, allowing for greater operational efficiency.
Agilysys’ commitment to leveraging AI extends to the Upsell Engine and spa operations. By utilising gaming variables and player status, the system can dynamically optimise room upgrade offers and spa reservations, ensuring guests receive the most relevant and appealing options.
Kevin Hibbs, Senior Director of Product Management at Agilysys, emphasised the significance of these innovations: “These solutions reflect our dedication to delivering cutting-edge technology that meets the unique needs of casino and gaming properties. Our goal is to empower these establishments to maximise revenue while providing exceptional experiences for both staff and guests.”
Early adopters of these solutions have reported substantial improvements in guest satisfaction. By reducing check-in wait times from as long as three hours to under 30 minutes, and cutting down check-in time from six minutes with an agent to just four minutes at kiosks, properties are enabling guests to access gaming floors and amenities more quickly.
With these innovative solutions, Agilysys is poised to redefine guest service in the gaming industry, setting a new standard for operational efficiency and satisfaction.
Subscribe to our newsletter below