In a bid to elevate the dining experience for visitors, Agilysys, a global leader in hospitality software solutions, has announced that its InfoGenesis Point-of-Sale (POS) platform and guest-facing kiosks have been chosen by Famous Foods Street Eats at Resorts World Las Vegas. This innovative collaboration aims to streamline operations across the food hall’s 16 diverse culinary stalls within its impressive 24,000 square-foot space.
Famous Foods Street Eats is a unique dining destination that immerses guests in an interactive “street food” atmosphere featuring acclaimed chefs and restaurateurs. Since its grand opening in 2021, visitors have enjoyed the convenience of viewing, ordering, and paying for their meals through interactive kiosks, eliminating long queues and enhancing the overall dining experience.
As the Resorts World Food & Beverage team sought to improve efficiency and satisfaction for both diners and restaurateurs, they identified a need for greater flexibility within their POS system. Bart Mahoney, Vice President of Food and Beverage for Resorts World Las Vegas, explained, “With our business growing and guest expectations evolving, we needed a more robust and user-friendly system. Agilysys InfoGenesis stood out as the ideal solution to streamline our processes and improve flexibility.”
The decision to transition to the Agilysys platform was driven by the desire for real-time menu updates, dynamic removal of closed venues, and SMS notifications for diners when their orders were ready. “Agilysys offered the perfect blend of innovation, ease of use, and flexibility, allowing us to configure the systems to cater to our unique operational needs,” Mahoney added.
The implementation of IG Kiosks allows diners to select menu items, process payments, and print receipts from an intuitive display. This not only alleviates the need for counter service staff but also ensures accurate orders and payments, significantly reducing wait times. The kiosks enable each food stall to update menus and specials in real-time, ensuring a seamless experience for guests.
In addition to the InfoGenesis POS platform and 34 IG Kiosks, the Resorts World Food & Beverage team has deployed Agilysys Pay for secure payment processing, Agilysys Analyze for valuable insights into diner behaviour, and Agilysys Kitchen Display System (KDS) to enhance kitchen operations.
Ryan Carrier, Area Vice President, Gaming for Agilysys, expressed enthusiasm about the partnership, stating, “It’s exciting when a customer presents us with specific and complex requirements. Famous Foods Street Eats provided us with an opportunity to align our technology with their needs, and we are proud to be part of this celebration of food culture.”
With this new partnership, Agilysys and Resorts World Las Vegas are set to redefine the dining experience, ensuring that every visit to Famous Foods Street Eats is not just a meal, but a memorable culinary adventure.
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