Hotels of all sizes rely on their operations to provide a best-in-class guest experience. Every little detail requires attention: The linen isn’t just clean; it’s crisp. The bathroom is more than just tidy; it’s spotless. The restaurant menu, room lighting, staff attire – everything must be perfect. The payment process is no different; get it right, and a guest doesn’t even notice how smooth it is. Get it wrong, and you’re adding unnecessary friction to the guest experience.
The pain of poor payments
Consider a typical hotel scenario: a couple is staying to celebrate their 10-year wedding anniversary. They have dinner in the hotel restaurant – three courses, a bottle of Merlot, and coffee to finish. Then, for the final note of a perfect evening, they wait for ten minutes while their server goes back and forth between the table and their workstation to complete the payment.
David Weston, Senior Hospitality Partner Manager, DNA Payments
There are a hundred different ways that payments can throw sand in the gears of your guest experience. Guests want to split the bill, charge it back to their room, or leave their gratuity, any one of which has to be handled in an instant. And for your front-of-house staff, if they’re spending all day going back and forth to the front desk for bookings, orders, or just to close off the cheque, the guest experience is going to suffer somewhere.
So, what does the solution look like? For our couple celebrating their anniversary, it means paying at the table, with a card machine that can take payment and close off the cheque all at once. Running on that card machine isn’t a piece of software from when dinosaurs roamed the earth; it is a modern payment interface that makes it easy for guests to split bills, add gratuities, and then complete their payment.
Behind the scenes, that machine is fully integrated with your wider business software—from order management in your kitchen to bookings and reservations. All that is happening for one reason: to ensure there’s no pain for your customers when they’re ready to pay.
Ready to take your business to the next level?
At DNA Payments, we have delivered this vision by developing hospitality payment solutions with the best modern payment devices, fully integrated with platforms like Oracle for Hospitality. Whether it’s Pay at Reception, Pay at Counter, or Pay at Table, we let you meet your guests where they want to pay, giving you and your staff the confidence to make these concerns a thing of the past. We see payments as no different from any other aspect of a hotel’s operation: it’s the final hurdle can make or break a guest’s experience. That’s why we’ve handled all the heavy lifting, so hotels of all sizes can focus on what truly matters: serving their guests with a smile and ensuring their satisfaction is at the heart of every interaction.