Hyatt Hotels Corporation has announced a major move in modernising its property management system (PMS) across its global portfolio. In a strategic partnership with Oracle, Hyatt is rolling out the Oracle OPERA Cloud platform to over 1,000 of its hotels and all-inclusive properties worldwide. This shift aims to streamline operations, enhance data management, and deliver a consistent, high-quality experience for guests.
With OPERA Cloud, Hyatt will standardise its operations across its vast network of properties. The platform provides a unified interface, making it easier for colleagues to access key insights, optimise operations, and respond to guest needs more efficiently.
Cameron Hammond, Senior Vice President of Global Field Technology Services at Hyatt, emphasised the role technology plays in shaping the future of hospitality. “As one of the world’s top hospitality companies, Hyatt is committed to caring for people so they can be their best,” Hammond stated. “By moving to OPERA Cloud and extending our collaboration with Oracle, we empower our colleagues to deliver unforgettable experiences to our guests with more ease and efficiency.”
Built on the secure and high-performance Oracle Cloud Infrastructure (OCI), OPERA Cloud will allow Hyatt to centralise data from its properties globally. This will give Hyatt a holistic view of operations while also enabling a deep understanding of individual guest preferences. These insights will help personalise guest interactions, creating more memorable stays.
Alex Alt, Executive Vice President and General Manager of Oracle Hospitality and Retail, highlighted the flexibility OPERA Cloud offers. “With OPERA Cloud as the secure data and service foundation, Hyatt will be able to scale its portfolio while giving operators the tools to innovate quickly and adapt to guest needs,” Alt said.
Hyatt’s move to OPERA Cloud also opens the door for innovation through the Oracle Hospitality Integration Platform (OHIP), allowing properties to integrate new business and customer services with ease. This integration is part of Hyatt’s broader vision to use technology that not only enhances the guest experience but also provides long-term savings for hotel owners and operators. For Hyatt, this transition is a key step in staying ahead in the rapidly evolving hospitality industry while maintaining its commitment to personalised and efficient guest service.