Ylenia Taltavull-Lopez is the UK Director of Operations for Sonder, a leading hospitality company redefining guest experiences through technology-driven, design-focused accommodations. With extensive experience in hospitality operations, Ylenia excels in driving operational excellence, enhancing guest satisfaction, and implementing innovative strategies to elevate service standards.

Her leadership at Sonder centres on delivering seamless, personalised guest experiences whilst optimising operational efficiency across the UK portfolio. Ylenia’s career is defined by her passion for fostering team development and leveraging data-driven insights to create memorable stays. At the 2nd Hotel Guest Experience Forum, she will share her expertise on transforming guest experiences through innovative operational strategies and technology integration.