Innovation Spotlight: Deadly Sins of Guest Experience Management

๐ŸŽƒ๐Ÿ‘ป ๐ŸŽƒ ๐๐ž๐ฐ๐š๐ซ๐ž ๐จ๐Ÿ ๐ญ๐ก๐ž ๐ƒ๐ž๐š๐๐ฅ๐ฒ ๐’๐ข๐ง๐ฌ๐Ÿ‘ป. This Halloween season, donโ€™t let your guestexperience fall prey to frightful pitfalls!

๐Ÿ“ฝ Watch Now: ๐ˆ๐ง๐ง๐จ๐ฏ๐š๐ญ๐ข๐จ๐ง ๐’๐ฉ๐จ๐ญ๐ฅ๐ข๐ ๐ก๐ญ – Deadly Sins of Guest Experience Management. From the haunted halls of the Hotel Guest Experience Forum by Grace Ison (Senior Client Success Manager) and Steven Pike (Managing Director) from HGEM revealed the chilling truths about what really scares guests away: https://lnkd.in/e7yZHU2b

๐Ÿ‘ป ๐—ž๐—ฒ๐˜† ๐—ง๐—ฎ๐—ธ๐—ฒ๐—ฎ๐˜„๐—ฎ๐˜†๐˜€ ๐—ณ๐—ฟ๐—ผ๐—บ ๐˜๐—ต๐—ถ๐˜€ ๐—ฆ๐—ฝ๐—ผ๐—ผ๐—ธ๐˜๐—ฎ๐—ฐ๐˜‚๐—น๐—ฎ๐—ฟ ๐—ฆ๐—ฒ๐˜€๐˜€๐—ถ๐—ผ๐—ป ๐ŸŽƒ:
๐Ÿ”ธUnearth the common โ€œdeadly sinsโ€ that can haunt your hotelโ€™s reputation.
๐Ÿ”ธLearn how to banish these frightful mistakes and transform your service into a five-star experience.
๐Ÿ”ธDiscover strategies to ensure your guests leave with nothing but joyful memories, avoiding the ghostly spectre of bad ratings.
๐Ÿ”ธDonโ€™t let your guest experience become a horror story!

Watch the full video and ensure your hotel remains a welcoming sanctuary for every guest this Halloween season. ๐ŸŽƒ

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