In a significant stride toward modernising operations, Chatrium Hospitality has selected the Shiji Enterprise Platform to power its Property Management System (PMS). This decision marks a key milestone in the group’s ongoing digital transformation, aimed at enhancing scalability and improving guest experiences across its properties in Thailand, Myanmar, and Japan.
Chatrium Hospitality, known for its 5-star service and attention to detail, manages 11 properties under its Chatrium and Maitria brands, boasting over 3,100 rooms. The award-winning Chatrium Hotel Riverside Bangkok, situated along the Chao Phraya River, is the first property to go live with Shiji’s PMS, Infrasys Point of Sale, and Digital Dine solutions. By transitioning from a legacy system to Shiji’s cloud-based enterprise platform, Chatrium is positioning itself for a new era of innovation and guest-centric service.
The partnership between Chatrium and Shiji is not new. Chatrium has relied on Shiji ReviewPro for guest satisfaction management for nearly a decade. This expanded collaboration represents the brand’s continued commitment to delivering personalised and memorable experiences for its guests.
Nikkie Singh, Senior Vice President for APAC & Middle East at Shiji Group, highlighted the significance of this development. “We are thrilled to deepen our partnership with Chatrium Hospitality by implementing our enterprise-level PMS solution. This will not only support their growth but also streamline operations, ensuring their luxury hotels continue to offer exceptional guest experiences.”
Shiji’s PMS is widely regarded in the industry for its advanced features, including seamless integration, enhanced data security, and operational efficiency. One of the most anticipated features for Chatrium is the Single Guest Profile, which will provide deeper insights into guest preferences and behaviours. This will allow the hotel group to offer even more personalised and tailored services.
Rene Balmer, Group General Manager at Chatrium Hospitality, expressed his enthusiasm for the new system. “At Chatrium, we are committed to embracing technologies that streamline operations while maintaining the personalised services that our guests love. The new Shiji PMS will help us better understand our guests and deliver exceptional, tailored experiences that create memorable moments.”
As the transformation begins at Chatrium Hotel Riverside Bangkok, the group plans to roll out Shiji’s advanced cloud solutions across its other properties, ensuring continued growth and outstanding guest satisfaction in the years to come.