Best Western Plus Dubuque in Iowa has set a new benchmark for guest connectivity by upgrading to a high-performance WiFi network. In collaboration with Hotel Internet Services (HIS), the hotel has dramatically increased internet speeds, enhanced in-room streaming capabilities, and ensured seamless connectivity across the property. The upgrade has not only transformed guest satisfaction but also future-proofed the hotel’s digital infrastructure, ensuring it remains ahead of the curve in meeting modern connectivity demands.
As a full-service property, Best Western Plus Dubuque features 150 guest rooms, including both standard and extended stay accommodations, and offers 8,500 square feet of meeting space. The hotel is known for its commitment to continuous improvement, and this latest WiFi upgrade is another step in enhancing guest comfort, convenience, and service quality. From units equipped with full kitchens to amenities like an indoor swimming pool, restaurant, business centre, and fitness centre, the property strives to provide a complete guest experience.
Meeting the Modern Connectivity Needs
Recognising the growing demand for faster, more reliable internet access, especially with the increased use of personal devices and IoT-based amenities, the hotel’s leadership sought to overhaul its WiFi network. The goal was clear: to offer a high-performance network that could handle the bandwidth needs of both guests and property operations, ensuring a fast, reliable connection in every corner of the hotel.
To achieve this, Best Western Plus Dubuque partnered with Hotel Internet Services, known for its expertise in delivering top-tier internet technology. HIS installed WiFi 6-compatible Ruckus access points, providing scalable, strong WiFi signal penetration across the entire property. The result was a swift, non-disruptive installation process, followed by significant improvements in network performance. Download speeds jumped from 40 Mbps to an impressive 459 Mbps, while upload speeds increased from 20 Mbps to 85 Mbps.
Transforming the Guest Experience
The impact of the upgrade has been immediate and remarkable. Guests now enjoy a seamless online experience, with high-speed internet supporting in-room content casting and streaming without interruption. The enhanced WiFi network also improves the overall functionality of IoT amenities, ensuring that the digital aspects of each guest’s stay meet or exceed their expectations.
“Fast and reliable WiFi is the cornerstone of a modern hotel stay experience,” said Shannon Siegert, Director of Sales at Best Western Plus Dubuque. “We knew we needed to upgrade to meet our guests’ preferences, and Hotel Internet Services delivered the best the industry has to offer. The feedback from our guests has been overwhelmingly positive, and we’re excited to continue providing top-tier connectivity.”
24/7 Support for Uninterrupted Service
In addition to the robust network performance, HIS offers 24/7 support for both staff and guests. Their team proactively monitors network health, allowing them to detect and resolve potential issues before they impact guests. This ongoing support ensures that the high-quality WiFi service remains consistent, contributing to an overall enhanced guest experience.
With this forward-thinking WiFi upgrade, Best Western Plus Dubuque has positioned itself as a leader in delivering modern, tech-driven hospitality. The collaboration with HIS not only satisfies today’s connectivity demands but also ensures that the hotel is prepared to meet the digital needs of future travellers.