The Westin Desaru Coast Resort has taken a bold step toward future-ready hospitality by partnering with CAYIN Technology and Hola Media Sdn Bhd to deploy a smart digital signage network across its property. This strategic move has transformed the resort’s guest communication and operational efficiency, setting a new benchmark for tech-enabled luxury experiences in Southeast Asia.
A Seamless Blend of Technology and Hospitality
Powered by CAYIN’s CMS-WS solution, the resort now operates 14 Samsung displays strategically placed throughout the front office, lobby, dining venues, meeting rooms, and grand ballrooms. These dynamic screens deliver real-time updates, branded messaging, and personalised greetings, enhancing ambience and reinforcing Westin’s identity at every touchpoint.
Whether welcoming VIP groups or promoting spa packages, the signage system ensures guests receive timely, relevant information that enriches their stay. The result is a more intuitive and engaging guest journey, from check-in to check-out.
Efficiency Meets Elegance
Before the integration, staff spent hours manually updating printed materials and static boards. Today, thanks to CAYIN’s intuitive content management platform, updates can be made instantly, without IT expertise. This shift has:
- Reduced staff workload
- Improved communication flow
- Enabled real-time promotions and event branding
- Freed up team members to focus on guest service
The system’s scalability also positions the resort for long-term digital growth, making it a smart investment in both guest satisfaction and operational excellence.
A Partnership Built for Performance
Hola Media Sdn Bhd played a pivotal role in the project’s success, providing end-to-end support from installation to staff training. Their hospitality-focused approach ensured the technology was seamlessly integrated into the resort’s workflow, tailored to meet the unique demands of a luxury property.
“The system is user-friendly, easy to handle, and empowers our team to update content quickly and independently,” said a spokesperson from The Westin Desaru Coast Resort. “It has reduced staff workload, improved communication, and created a seamless guest experience.”
Redefining Hospitality Engagement
This deployment highlights how digital transformation in hospitality is about more than just screens, it’s about creating memorable experiences, building brand resonance, and delivering operational agility. The Westin Desaru Coast Resort’s embrace of smart signage reflects a broader industry shift toward connected, guest-centric environments.
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