AI messaging isn’t magic, it’s about making smart, informed decisions powered by real-time insights. That’s the magic behind a recent collaboration between Visito, the conversational AI platform built for hotels, and its hospitality partners, offering three clear best practices to help teams deliver meaningful, automated guest communication.
Visito’s AI messaging tool connects with popular channels like WhatsApp, Instagram, Messenger, and hotel websites, resolving more than 90% of guest queries while driving increases in direct bookings. Here’s what the experts recommend to maximise impact:
Start with the Right Data
The success of AI begins with the quality of the inputs. Integrating real-time data from PMS and booking engines ensures responses are accurate, up-to-date, and personalised to each guest’s journey.
Meet Guests Where They Already Are
Rather than creating new touchpoints, Visito helps hotels automate conversations on the platforms guests already use. By connecting all channels into one streamlined inbox, hoteliers can respond quickly, or let the AI handle it with confidence.
Start Small
There’s no need to overhaul entire systems. Teams can begin by automating basic enquiries and confirmations, then layer on deeper AI flows for upselling, loyalty, or CRM campaigns as they grow.
“The goal isn’t to overwhelm hotel teams, it’s to simplify their workflows,” said a spokesperson from Visito. “Our mission is to remove the friction, so staff can focus on delivering exceptional hospitality.”
This approach reflects the broader shift in hospitality tech, moving from manual messaging to AI-driven engagement that feels intuitive and empowering, for both guests and staff.
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