TrustYou, a global player in AI-driven guest management solutions, has launched AI Agents, a cutting-edge artificial intelligence tool designed to enhance guest interactions, drive direct bookings, and streamline hotel operations around the clock. The AI-powered solution acts as a virtual assistant, providing real-time, personalised responses to guest inquiries, facilitating bookings, and supporting hotel staff with operational tasks.
“We developed AI Agents to revolutionise communication and guest experience in hospitality,” said Ben Jost, CEO of TrustYou. “By integrating advanced AI trained on our vast data knowledge-such as reviews and transactional data-we enable hotels to provide round-the-clock service, increase operational efficiency, and drive more direct bookings.”
How AI Agents Work
The platform introduces a structured Centralised Agent Management system, allowing hoteliers to configure and oversee specialised AI Chat Agents, each tailored for a distinct function:
Booking Agent: Focused on increasing direct bookings through personalised assistance.
Guest Agent: Offering 24/7 recommendations and instant responses to guest queries.
Staff Agent: Providing hotel teams with on-the-fly answers to operational questions.
Hotels can integrate AI Agents seamlessly via customisable, mobile-first chat interfaces, which can be deployed on websites, landing pages, and standalone campaigns. Additionally, the platform offers real-time analytics, secure moderation, and robust safety features to optimise engagement and performance.
Among its key innovations:
Customer Experience Platform (CXP): Already used by thousands of hotels, featuring AI tools like ResponseAI, which automate reputation management and guest communications.
Customer Data Platform (CDP): Set to redefine how hotels centralise guest data and personalise marketing strategies. TrustYou’s new partnership with Mailchimp allows hoteliers to seamlessly integrate guest data into precision-targeted marketing campaigns.
As AI continues to shape the future of hospitality, TrustYou’s latest advancements highlight its commitment to enhancing guest experiences and empowering hoteliers with smarter, more efficient solutions.
Subscribe to our newsletter below