Hospitality tech innovators TrueOmni and Cloudbeds have joined forces to deliver a fully integrated solution that redefines how hotels manage operations and engage guests.
The partnership combines Cloudbeds’ intelligent property management system (PMS), channel manager, and booking engine with TrueOmni’s Nexi Self-Service Platform, which includes kiosks, mobile tools, and digital signage.
Together, the platforms enable hoteliers to offer frictionless check-in, real-time room upgrades, and AI-powered personalization across multiple guest-facing devices, streamlining operations while enhancing the guest journey.
Key Benefits of the Integration
- Multi-device guest journeys: Guests can check in, receive keys, and upgrade rooms via kiosks, mobile, or signage on their own terms
- Scalable hardware deployment: Nexi supports branded, monitored self-service environments for fast rollouts
- AI-driven upsells and messaging: Real-time guest data enables tailored offers and interactions that boost revenue
- Operational efficiency: Automated workflows reduce manual tasks, allowing staff to focus on service
“With TrueOmni, we’re breaking down the wall between hotel operations and guest experience,” said Sebastien Leitner, VP of Partnerships at Cloudbeds. “Nexi was built to integrate deeply with platforms like Cloudbeds,” added Douglas Ralston, CEO of TrueOmni. “It gives properties full control, better data, and the tools to meet modern guest expectations.”
Hoteliers using Cloudbeds can now activate Nexi with simple pricing models, integrated support, and scalable hardware programs, making it easier than ever to deliver elevated, tech-enabled hospitality.
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