The Guestbook’s Cash Rewards Suite, already a favourite among independent hotels for driving direct bookings, has now been fully integrated with Mews, the award-winning hospitality operations platform. This strategic alignment allows hoteliers to combine cash-based loyalty incentives with Mews’ real-time booking and guest management capabilities, delivering a frictionless experience for both guests and hotel teams.
Key Integration Highlights
Hotels using Mews can now activate The Guestbook directly from their dashboard, unlocking:
- Real-time reward tracking linked to guest profiles and booking data
- Automated reward redemption via Mews Payments, reducing manual admin
- In-stay messaging and upsell prompts powered by The Guestbook’s RewardsDash
- Browser extension compatibility to surface direct booking rates and rewards
- Seamless reporting across Mews and The Guestbook for performance insights
This integration ensures that loyalty incentives are visible at the point of booking, encouraging guests to choose direct channels over OTAs. It also enables hotels to personalise offers based on guest history and preferences, aligning with Mews’ broader push toward AI-driven guest engagement.
“The Guestbook’s integration with Mews is a win for independent hotels,” said a spokesperson from Mews. “It combines the power of cash rewards with the operational efficiency of our cloud-native platform.”
A Unified Approach to Loyalty and Profitability
With this integration, hoteliers can now:
- Boost conversion rates with instant cash incentives
- Reduce OTA dependency by making direct booking more attractive
- Build guest loyalty through flexible redemption options (cash back, charity, or future stay credit)
- Streamline operations by automating loyalty workflows within Mews
The Guestbook joins a growing ecosystem of tools available via the Mews Marketplace, giving hotels the flexibility to curate their tech stack while maintaining a unified guest journey.
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