Business management software provider The Access Group has announced the acquisition of QikServe, a leading digital commerce platform specialising in mobile order and pay, self-service kiosks, and content management systems for the hospitality sector. This move will bolster Access Group’s existing Hospitality division, which already provides IT solutions for guest booking, EPoS, table management, and more.
Founded in 2011 by entrepreneurs Daniel Rodgers and Ronnie Forbes, QikServe has made a significant impact on the hospitality industry by offering a patented cloud platform that enables customers to order and pay for items from their smartphones, tablets, or self-service kiosks. As digital ordering becomes a mainstay in hospitality, operators have increasingly turned to solutions like QikServe, which boosts operational efficiency while driving sales. Self-service kiosks, for instance, have been shown to increase transaction values by 32%, while freeing up staff to focus on customer service. Today, QikServe’s technology is deployed in over 8,000 outlets across 40 countries, processing hundreds of millions of transactions and delivering over £3 billion in digital sales for hospitality operators.
Champa Magesh, Managing Director of Access Hospitality, emphasised the strategic importance of the acquisition: “QikServe brings us new capabilities and a strong customer base in cafés, quick-service restaurants, hotels, casinos, and resorts. This complements our UK operations and furthers our international expansion plans. Our goal is to build an integrated hospitality suite on a single platform that helps operators deliver the best guest experience, makes them more effective, and ultimately more profitable. The acquisition of QikServe is an important step in bringing this vision to life through its innovative CMS, kiosk solution, and data orchestration capabilities.”
For QikServe, joining forces with Access is a significant milestone. Daniel Rodgers, Founder and President of QikServe, shared his excitement: “We are thrilled to be joining The Access Group. The success of QikServe has been driven by the passion and hard work of our team, and we are immensely thankful for their dedication. Being part of Access unlocks tremendous potential for both companies, and we can’t wait to get started.”
Tony Murphy, CEO of QikServe, echoed this optimism, highlighting the strong foundation already established between the two companies. “QikServe and Access have been working together for over five years, delivering best-in-class integrated food and beverage digital ordering solutions. This new chapter opens up exciting opportunities for digital transformation across our combined customer base.”
The acquisition of QikServe marks a pivotal step for The Access Group as it continues to build a comprehensive, integrated platform for the hospitality sector. By combining QikServe’s cutting-edge digital ordering solutions with Access’s broad suite of hospitality services, the companies are poised to reshape how the industry manages operations, engages with customers, and boosts profitability.
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