Stayntouch, a global leader in cloud-based hotel property management systems (PMS), has announced the expansion of its strategic partnership with TPG Hotels & Resorts, one of the United States’ premier hospitality management firms.
The collaboration now supports over 1,400 rooms across more than 20 independent properties, marking a significant milestone in TPG’s ongoing digital transformation and operational growth.
A Scalable PMS for a Sophisticated Hospitality Platform
The decision to expand its use of Stayntouch’s PMS reflects TPG’s commitment to operational excellence and innovation. The cloud-native system offers a centralised yet flexible solution that aligns with the company’s need to manage a diverse and geographically dispersed portfolio.
“Stayntouch makes it easy to run a complex hotel portfolio on a single, centralised platform without sacrificing flexibility at the property level,” said Michael Brown, Vice President of Business Intelligence at TPG Hotels & Resorts.
“The system is incredibly intuitive, our staff actually prefer it over our legacy PMS and we’re able to get up and running with very little training. On top of that, the support team is outstanding”.
Key Features Driving Operational Impact
Stayntouch’s PMS is designed to meet the evolving demands of modern hospitality management. Its core strengths include:
- Intuitive Interface: The system’s clean, user-friendly design reduces training time and accelerates staff onboarding. Front desk and back-of-house teams can quickly adapt, improving service delivery and operational readiness.
- Multi-Property Oversight: Corporate teams benefit from centralised control and reporting, while individual properties retain the autonomy to tailor operations to local needs. This dual-layered approach supports both brand consistency and operational agility.
- Smart Automation: Repetitive tasks, such as room status updates, check-in workflows, and reporting are automated, freeing staff to focus on high-touch guest interactions and strategic initiatives.
- Responsive, Hospitality-Savvy Support: Stayntouch’s support team brings real-world hotel experience to the table, offering fast, proactive assistance that’s grounded in the realities of daily operations.
- Mobile-Optimised Functionality: Staff can manage operations from any internet-connected device, enabling mobile check-ins, remote housekeeping updates, and on-the-go revenue management.
- Extensive Integration Ecosystem: With over 1,200 integrations, including POS systems, channel managers, and accounting platforms, Stayntouch ensures seamless connectivity across the hotel tech stack.
A Partnership Built for Growth
The collaboration between Stayntouch and TPG is more than a technology deployment, it’s a strategic alignment focused on long-term success.
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