Sonesta International Hotels Corporation has officially selected Stayntouch, a global leader in cloud-based property management systems (PMS), as its preferred PMS provider. The partnership marks a significant milestone in Sonesta’s ongoing franchise expansion strategy, aligning advanced technology with operational agility across its diverse brand portfolio.
With more than 1,100 properties and 100,000 rooms spanning 13 brands in eight countries, Sonesta required a PMS solution capable of supporting rapid growth, streamlining operations, and enhancing the guest experience.
Stayntouch was chosen following a rigorous two-year evaluation process, during which multiple platforms were assessed for their ability to meet the demands of a dynamic, multi-brand franchise model.
A Platform Built for Scale and Flexibility
Stayntouch’s cloud-native PMS platform stood out for its ability to deliver:
- Scalable performance: Replacing legacy systems with modern architecture that ensures reliability and continuous uptime across property types.
- Accelerated onboarding: Intuitive training and fast deployment reduce ramp-up time, enabling quicker property launches and smoother transitions.
- Versatile application: Designed to support full-service hotels, economy and midscale properties, and extended stay formats, offering brand-wide adaptability.
- Open integrations: Seamless connectivity with third-party systems future-proofs Sonesta’s technology ecosystem and supports evolving operational needs.
- Responsive support: A service-driven approach ensures consistent performance and a dependable partnership at scale.
Dan Ferrell, Vice President of Enterprise Applications and Acting Chief Information Officer at Sonesta, commented: “As we continue to grow our franchised portfolio, we needed a PMS that could match our scale while offering the flexibility and speed today’s hotel owners demand. Stayntouch delivers a powerful, cloud-based platform that’s intuitive for hotel teams, quick to deploy, and adaptable across a range of property types and brand standards, making it an ideal fit for our evolving needs.”
A Shared Vision for Operational Excellence
The partnership reflects a shared commitment to empowering hotel teams with technology that is not only easy to adopt but also designed to scale with the business. Stayntouch’s emphasis on intuitive design, seamless integration, and responsive service aligns with Sonesta’s goal of delivering consistent, high-quality guest experiences across its growing network.
Jacob Messina, Chief Executive Officer at Stayntouch, added: “We are proud to partner with Sonesta as they continue to grow and evolve their franchise portfolio. From day one, it was clear we shared a commitment to empowering hotel teams with technology that’s easy to adopt, flexible to scale, and ready to integrate with the tools they rely on. This partnership is about more than just a platform, it’s about building a foundation that supports Sonesta’s long-term vision and operational success.”
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