Sangoma Technologies Corporation, a global leader in Communications as a Service (CaaS), has announced a strategic partnership with VTech Hospitality to deliver a fully integrated guest communication solution for hotels and resorts across North America.
The collaboration brings together Sangoma’s unified communications (UC) platform with VTech’s trusted hospitality phone systems, offering a bundled solution designed to enhance guest experience and streamline hotel operations.
Elevating Hotel Communications from Front Desk to Guest Room
The integration enables hotel staff to manage wake-up calls, voicemail, room status updates, and internal messaging from a single dashboard, while guests benefit from clear, reliable access to hotel services. The solution supports both operational efficiency and emergency response, ensuring seamless communication even during network outages.
“Our hospitality phones are trusted around the world, and when paired with Sangoma’s communication platform, they become part of a modern guest experience,” said Chad M. Collins, Vice President, Sales at VTech Hospitality.
“Together with VTech, we’re providing hotels with a fully integrated platform that enhances the guest experience and simplifies IT operations,” added Charles Salameh, CEO of Sangoma.
Key Features of the Joint Offering
- Plug-and-play compatibility between VTech phones and Sangoma’s UC platform
- Centralised management of all phone features and service options
- 99.999% uptime for uninterrupted connectivity
- Site survivability during outages, ensuring continuous guest-staff communication
- Advanced features including voicemail-to-email, call routing, and auto attendants
The combined solution is now available through both companies’ partner channels across North America, offering hotels a scalable and dependable communications infrastructure tailored to the demands of modern hospitality.
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