Rotana, a leading UAE-based hospitality operator with a global presence, has selected Oracle OPERA Cloud to standardise and modernise operations across its 79 hotels worldwide. This decision marks a significant step in improving efficiency, enhancing guest experiences, and supporting the company’s growth plans.
Advancing Hospitality Operations with OPERA Cloud
Rotana’s adoption of OPERA Cloud is aimed at streamlining processes across its entire portfolio, ensuring consistency, scalability, and adaptability. The platform provides centralised management capabilities, enabling Rotana to handle operations smoothly, from setting up new properties to day-to-day management tasks.
Currently deployed in 30 properties, OPERA Cloud delivers actionable insights into guest preferences, such as dining choices and loyalty programme details. This empowers Rotana’s staff to offer personalised services to over six million annual guests, creating memorable stays and reinforcing guest loyalty.
The platform’s mobile capabilities allow staff to interact with guests more effectively throughout the property, optimising operations such as check-ins, housekeeping, and maintenance.
Seamless Integration with OHIP
Rotana also plans to utilise the Oracle Hospitality Integration Platform (OHIP) to connect its existing internal applications with third-party solutions from regional providers. OHIP ensures Rotana can easily integrate new technologies and quickly introduce innovative functionalities to further enhance guest satisfaction and operational performance.
Commitment to Excellence
Dominic Carr, CIO of Rotana, shared his perspective: “At Rotana, delivering exceptional hospitality experiences is our core goal, and this can only be achieved by equipping our teams with the best tools.
OPERA Cloud enables us to centralise operations and maintain consistency across all properties. It keeps us ahead in innovation while ensuring we deliver on guest expectations every time.”
Enhancing the Guest Journey
With OPERA Cloud, Rotana has gained agility to adapt to market demands and scale its operations efficiently. Staff now have access to real-time information that enables them to provide service regardless of the property location, enhancing the overall guest experience.
Driving Growth and Innovation
The integration of OPERA Cloud across all properties is set to be completed by 2026, ensuring every hotel benefits from advanced management tools and seamless connectivity. This partnership positions Rotana as a leader in leveraging technology to align operational excellence with guest satisfaction.
David Meltzer, Senior Vice President, Oracle Hospitality Global Sales, said: “Rotana understands the pivotal role technology plays in delivering world-class hospitality. OPERA Cloud not only supports operational efficiencies but also enhances the overall experience for guests and the staff who serve them.”
A Bright Future Ahead
As Rotana continues to grow and expand its footprint globally, the partnership with Oracle OPERA Cloud will allow the company to thrive in a competitive landscape, delivering exceptional modern, connected experiences for guests and staff alike. This collaboration highlights Rotana’s commitment to innovation and to offering high-quality hospitality services worldwide.
Subscribe to our newsletter below