Rotana, one of the Middle East’s leading hotel management companies, has announced a major digital transformation initiative with the rollout of the Connected Safety Net (CSN) platform across its entire portfolio. This strategic move marks a significant milestone in Rotana’s journey toward fully digitised, data-driven hotel operations, reinforcing its commitment to operational excellence, agility, and brand consistency at scale.
A Unified Platform for Smarter Hospitality
The CSN platform is now live across Rotana properties, enabling teams to manage core operational processes, including food safety, reception standards, maintenance, and team audits, through a single, mobile-enabled digital ecosystem. By replacing paper-based systems with real-time reporting and automated workflows, Rotana is streamlining day-to-day operations and empowering staff to focus on delivering seamless, high-quality guest experiences.
“This transformation is about making every part of our operations smarter, faster, and more connected,” said Eddy Tannous, Chief Operating Officer at Rotana. “It gives our teams the tools they need to lead with confidence and deliver the same exceptional standards our guests expect, no matter where in the region they are.”
Operational Agility Meets Sustainability
Built for speed and flexibility, CSN supports digital permits-to-work, configurable audits, and instant compliance tracking. The platform enables proactive service management, enhances accountability, and reduces administrative complexity, while also supporting Rotana’s sustainability goals by digitising food safety and health records, reducing paper consumption, and improving compliance visibility.
“This isn’t just a system upgrade, it’s a cultural shift,” said Carole Gemayel, Corporate Director of Environment, Health and Safety at Rotana. “Our teams now have real-time visibility and the autonomy to lead with accountability, which directly translates into better service and stronger guest trust.”
A Partnership for Scalable Innovation
Developed in collaboration with Connected Safety Net, the platform reflects Rotana’s broader strategy to embed smarter, more responsive systems into its operations. With over 114 properties in operation and development, Rotana is laying the digital foundation for continued regional growth.
“Together, we’ve digitised critical operations, enhanced efficiency, and supported sustainability goals,” said Paul Richardson, Managing Director at Connected Safety Net. “This partnership epitomises what can be achieved when technology meets visionary leadership.”
Future-Proofing Hospitality Across the Region
As the hospitality sector faces increasing pressure to scale efficiently and maintain consistent brand standards, Rotana’s adoption of CSN positions the company at the forefront of modern hotel management. The initiative follows a series of strategic investments in people, systems, and partnerships, reinforcing Rotana’s brand promise of delivering “Treasured Time” across every stay.
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