Revinate, a leading direct booking platform transforming the hospitality industry, has announced a strategic integration with ResDiary, a popular online reservation system used by over 10,000 hospitality operators, including restaurants, bars, clubs, and hotels. This partnership aims to give hoteliers a more complete understanding of guest behaviour by seamlessly combining hotel stay data with dining reservation information.
The integration allows hoteliers to access a 360-degree view of their guests, bringing together room bookings and restaurant reservations into a unified Rich Guest Profile. This enables hotels to deliver more personalised experiences, from check-in to dining, by understanding guest preferences and habits across their entire stay.
ResDiary’s system helps hospitality venues attract more diners by offering easy-to-use booking tools across various channels, while also reducing no-shows. The integration with Revinate takes this a step further, allowing hoteliers to match and merge guest profiles from both hotel and dining experiences. This holistic view empowers hotels to create more tailored and memorable guest experiences.
Dan Hang, President and COO of Revinate, emphasised the significance of this integration: “Restaurant data is no longer separate from guest profile data-we’re eliminating the silos that have long hindered hoteliers. This integration with ResDiary offers tremendous value by connecting dining reservations to the broader guest journey. Hoteliers can now better understand their guests and craft more targeted campaigns.”
The collaboration underscores Revinate’s commitment to driving direct bookings and optimising guest interactions by leveraging data collected at every touchpoint, including restaurants, spas, and other property amenities. The integration also highlights Revinate’s Advanced Profile Synthesis technology, which automatically merges room and dining guest profiles, making valuable data immediately actionable for future marketing efforts.
Colin Winning, Director of ResDiary, shared his excitement about the partnership: “ResDiary has always been about giving operators the tools to manage table reservations and create enjoyable dining experiences. With this integration, we’re looking forward to helping our customers connect dining data with the broader guest information hotels are collecting, opening up new opportunities for deeper insights and more personalised service.”
This new collaboration between Revinate and ResDiary marks a significant step toward helping hoteliers create more cohesive, personalised guest experiences by bridging the gap between hotel stays and on-property dining.
Subscribe to our newsletter below