RateGain Travel Technologies Limited, a global leader in AI-powered SaaS solutions for the travel and hospitality sector, has announced the launch of UNO VIVA, the first CRS-integrated AI voice agent designed exclusively for hotels.
Upgrading Hotel Reservations
Built on RateGain’s UNO platform, UNO VIVA streamlines the reservation process by managing calls with exceptional efficiency. Equipped with speech recognition and natural language processing (NLP), it ensures accurate and prompt responses to guest queries, enhancing customer satisfaction and operational efficiency.
The AI assistant addresses critical challenges such as agent fatigue, high staff turnover, language gaps, and missed opportunities, especially for high-value bookings. By providing a 24/7 intelligent assistant, UNO VIVA helps hotels reduce workload, maintain consistency, and recover lost revenue caused by unanswered calls—currently as high as 40% in some properties.
Key Features of UNO VIVA:
- Effortless Integration: Easy deployment with existing PMS systems, producing results within a week.
- Multilingual Support: Processes conversations in 18 languages for seamless interactions.
- Real-Time Rates and Availability: Ensures pricing accuracy and eliminates errors.
- Comprehensive Booking Management: Handles new reservations, modifications, and cancellations.
- Personalised Recommendations: Suggests properties based on guest preferences and location.
- Instant Confirmations: Sends real-time booking details to guests.
Transforming the Guest Experience
UNO VIVA empowers hotels to deliver consistent, high-quality service while optimising team efficiency. Its ability to assign repetitive tasks allows staff to focus on more complex responsibilities, ultimately boosting guest loyalty and operational performance.
Bhanu Chopra, Founder and Managing Director at RateGain, commented: “UNO VIVA represents a new era in hospitality technology. It’s not just about answering calls but creating intelligent touchpoints that elevate guest experiences and drive revenue. With UNO VIVA, hotels can stay ahead in the rapidly changing industry.”
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