Radisson Hotel Group has taken a major step forward in its digital transformation journey by deploying a unified Payment Orchestration Platform across its global portfolio, in collaboration with CellPoint Digital. This strategic rollout marks a significant milestone in streamlining payment operations across more than 1,580 hotels in over 100 countries, addressing long-standing challenges in hospitality payments.
Tackling Complexity with Unified Infrastructure
Hospitality payments are notoriously complex, often involving fragmented systems, multiple acquirers, and region-specific payment methods. These inconsistencies can disrupt operations and compromise the guest experience. The new platform resolves these issues by standardising payment processes and integrating intelligent routing, multi-language support, and centralised reporting.
Key benefits of the deployment include:
- Standardised payment flows across all regions
- Multi-channel, multi-language support for seamless guest transactions
- Improved approval rates through smart acquirer routing
- Centralised reporting and reconciliation for operational efficiency
“Standardising our global payment infrastructure is a critical part of our strategy to improve efficiency and ensure a consistent experience for our guests,” said Philippe de Roose, SVP Tax and Treasury, Radisson Hotel Group.
A Scalable Foundation for Growth
The platform not only simplifies current operations but also lays the groundwork for future innovations. Radisson Hotel Group can now rapidly onboard new properties and markets, while preparing to integrate additional capabilities such as digital wallets, mobile payments, and online check-in/check-out features.
“Our collaboration with Radisson Hotel Group demonstrates how Payment Orchestration can address complexity at scale,” said Kristian Gjerding, CEO of CellPoint Digital.
This deployment is the growing role of Payment Orchestration as a strategic enabler in global hospitality, enhancing guest satisfaction, improving performance, and supporting long-term growth.
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