Proper Hospitality has selected Canary Technologies’ Guest Management Platform to power its end-to-end guest journey across its portfolio of luxury and lifestyle hotels in the United States. The partnership reflects Proper’s commitment to delivering seamless, personalised service through modern hotel technology.
Known for its design-forward properties under the Proper, By Proper Hotels & Residences, and The Collective brands, Proper Hospitality curates distinctive stays that reflect the character of each destination. The integration of Canary’s platform will allow the group to streamline operations while deepening guest engagement.
Seamless Technology Meets High-Touch Service
Canary’s Guest Management Platform offers:
- Digital check-in and checkout to reduce front desk bottlenecks
- Real-time guest messaging in over 100 languages powered by AI
- Personalised upgrade and amenity offers to unlock new revenue streams
- Automated workflows that free staff to focus on high-touch service
“Proper Hospitality is setting a new standard for guest-centric service,” said DJ Singh, VP of Global Sales at Canary Technologies. “Our platform enables their teams to operate efficiently while delivering the thoughtful experiences guests expect.”
A Shared Vision for Modern Luxury
The collaboration aligns with Proper’s ethos of blending memorable design with intuitive service. By digitising key touchpoints, the brand can offer guests a more fluid and responsive experience—whether they’re arriving, requesting services, or exploring upgrade options.
“Our focus is on creating distinctive stays that feel both memorable and personal,” said Brian DeLowe, Co-Founder and President of Proper Hospitality. “Canary’s platform enhances personalization while keeping the guest connection at the centre of the experience.”
This partnership reinforces Canary Technologies’ position as a leader in guest management innovation, and highlights Proper Hospitality’s forward-thinking approach to luxury service.
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