Percipia, a leader in hospitality phone systems and guest room technology, has officially launched VIVA+, an all-in-one solution that integrates Amazon’s Alexa Smart Properties (ASP) for Hospitality. Available to both new and existing clients, VIVA+ combines Percipia’s advanced telephony systems and innovative guest technology to deliver a seamless, next-generation in-room experience.
Built on Percipia’s reliable IP phone systems-Frequency PBX, Frequency Stratus, and Precision Voicemail-VIVA+ brings together essential communication features in a single sleek device. From making calls and accessing personalised voicemail to exploring hotel services, guests can now interact with their room effortlessly through voice commands or a touch interface, elevating the standard for in-room technology.
A Game-Changer for Hotel Guests
VIVA+ transforms how hotel guests interact with their environment, allowing them to access key services without the need for multiple devices or complicated interfaces. By simply speaking to an Alexa-enabled device, guests can place calls, request valet service, order room service, book spa appointments, and much more. The system also allows guests to manage their voicemail with ease, even retrieving messages after checkout.
For hotels, VIVA+ provides the flexibility of both cloud-based and on-premise options through Percipia’s Frequency PBX and Frequency Stratus systems, ensuring a custom solution that fits the unique needs of each property. With Parallax, Percipia’s powerful middleware engine, the platform seamlessly integrates third-party systems like property management systems (PMS) and loyalty programs, offering guests a personalised and connected experience.
Pushing the Boundaries of Hospitality Technology
The collaboration between Percipia and Amazon’s Alexa for Hospitality marks a significant leap forward in guest room technology. “I am pleased that Alexa Smart Properties has selected Percipia to integrate Alexa-enabled technology with our on-premise and hosted phone systems,” said Kal MacDonald, COO of Percipia. “VIVA+ is the answer to mundane in-room technologies, merging essential hotel services into one device.”
Bram Duchovnay, Director of Alexa Smart Properties, echoed the enthusiasm. “We’re thrilled that VIVA+ can now be integrated into Echo Show devices for hospitality deployments. This collaboration combines the intuitive Alexa voice experience with Percipia’s hospitality calling features, making it easier than ever for guests to access hotel services and explore amenities.”
Enhancing the Guest Experience Through Voice and Touch
At the heart of VIVA+ is its ability to simplify the guest experience through a unified platform. Whether a guest needs to make a call, inquire about hotel amenities, or use voice commands to check out, everything is handled through one convenient device. By incorporating Alexa Smart Properties, VIVA+ allows guests to interact with their room and the hotel’s services in ways that feel both futuristic and natural.
The all-in-one solution also underscores the growing role of voice technology in the hospitality industry. By integrating Alexa’s capabilities, Percipia’s VIVA+ enables hotels to offer a more intuitive, personalised experience for guests while streamlining operations behind the scenes.
Elevating Hospitality’s Future
As hotels look to enhance guest satisfaction in an increasingly digital world, VIVA+ offers a glimpse into the future of hospitality. With its comprehensive integration of calling, voicemail, and voice-activated services, VIVA+ gives hotels the tools they need to provide a truly modern guest experience.
Through partnerships like this, Percipia continues to push the boundaries of what is possible in the hospitality sector, ensuring that both guests and hotel staff benefit from the latest in-room technology.
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