Percipia, a leading provider of hospitality-focused phone systems and guest room technology, has unveiled Frequency PBX Video Calling, a new feature that brings video calling capabilities to administrative staff using desk phones. This feature, designed to streamline communication and enhance collaboration, allows staff to connect face-to-face through the cameras on their desk phones, enabling smoother operations and more dynamic team interactions across hotels, resorts, and conference centres.
Built on Percipia’s acclaimed Frequency PBX system, the video calling feature integrates seamlessly with existing infrastructure, eliminating the need for additional hardware or software. The goal is simple: give staff the ability to switch from voice to video with a single system, ensuring a consistent, reliable experience for remote and on-site collaboration alike.
Compatible with camera-equipped desk phone models from brands such as Grandstream, Yealink, and Polycom, the new feature is available on both on-premise and cloud versions of Frequency PBX, versions 8 and 9. This flexibility allows hospitality businesses to maintain full control over their communications infrastructure, adapting to their unique operational needs.
“We’re thrilled to introduce the Frequency Video Calling feature, which we see as a game-changer in enhancing workplace communication,” said Krishna Shankar, Percipia’s Director of Technical Services. “This upgrade allows teams to connect face-to-face from anywhere, improving productivity and engagement. Our commitment to innovation is all about empowering our clients with the tools they need to stay connected in an increasingly digital world.”
The video calling capability promises to transform virtual meetings, support remote staff training, and align team communication effortlessly, streamlining decision-making and boosting productivity. Already available, current Frequency clients using versions 8 or 9 can reach out to Percipia’s Customer Success Manager to add this feature to their system and take advantage of this modern communication upgrade.
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