Park Hyatt Kuala Lumpur has officially gone live with Infrasys POS, enhancing operational efficiency and guest service across its food and beverage outlets. Located within Merdeka 118, the tallest building in Malaysia and the second-tallest in the world, the hotel now operates with a future-ready point-of-sale system befitting its prestigious setting.
Spanning 40 floors, Park Hyatt Kuala Lumpur is a beacon of luxury and innovation. With 10 revenue centres across five distinct F&B venues, the implementation of Infrasys POS ensures seamless service delivery, streamlined operations, and real-time data insights, all designed to support the hotel’s commitment to excellence.
A Technological Milestone in a Symbolic Setting
Standing at 678.9 metres, Merdeka 118 is not only an architectural marvel but also a powerful symbol of Malaysia’s unity and progress. Named in honour of the country’s independence in 1957, the tower represents a bold vision for the future—one that Park Hyatt Kuala Lumpur and Infrasys are proud to be part of.
The deployment of Infrasys POS within this iconic structure underscores the system’s scalability and adaptability, catering to high-volume, multi-outlet environments while maintaining the elegance and precision expected of a luxury brand like Park Hyatt.
Seamless Integration Across F&B Venues
The hotel’s five food and beverage venues, each with its own distinct concept and clientele now benefit from Infrasys’ cloud-based architecture, intuitive interface, and robust reporting capabilities. From fine dining to casual lounges, the system supports:
- Real-time order management
- Integrated inventory tracking
- Multi-language and multi-currency functionality
- Mobile and tablet compatibility for flexible service delivery
A Shared Commitment to Innovation
A spokesperson from Infrasys commented, “We’re honoured to support Park Hyatt Kuala Lumpur in delivering a guest experience that reflects the prestige of Merdeka 118. This integration showcases how technology can elevate hospitality, not just operationally but experientially.”
Park Hyatt Kuala Lumpur’s adoption of Infrasys POS marks a new chapter in luxury hospitality, where architectural grandeur meets digital precision, and every guest interaction is enhanced by intelligent design.
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