Oracle has announced a major upgrade to its Simphony Kiosk platform, introducing advanced self-service capabilities aimed at transforming customer experiences across stadiums, restaurants, hotels, casinos, and cruise ships. The enhancements include a flexible screen feature in the Workstation 8, allowing operators to switch between staff-led and guest-facing modes, ideal for grab-and-go, pre-order, and scan-and-go service models.
The update comes at a time when speed, convenience, and personalisation are key to customer satisfaction. By streamlining order processing and reducing wait times, Oracle’s latest innovation helps venues deliver faster, more intuitive service while boosting operational efficiency.
“Agility, speed, and ease of service are more essential than ever in turning customers into lasting and loyal fans of your brand,” said Alex Alt, Executive Vice President and General Manager at Oracle. “With Oracle Simphony Kiosk, we’re continuing to provide our customers the modern technology and experiences needed to delight their own customers, all while making their operations more efficient and opening new opportunities for revenue growth.”
Designed to fit a variety of hospitality environments, Simphony Kiosk offers a sleek interface and seamless integration with Oracle’s point-of-sale systems. In high-traffic stadiums and arenas, the self-service model accelerates order flow and reduces manual errors.
Compact countertop kiosks are ideal for restaurants and hotel lobbies, offering quick service in limited spaces. The dual-purpose Workstation 8 adds further flexibility, allowing staff to switch between self-service and traditional ordering as needed, ensuring consistent service quality during both peak and quiet periods.
Oracle’s latest move reinforces its commitment to helping hospitality operators adapt to evolving guest expectations, while unlocking new avenues for growth through smart, scalable technology.
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