Hospitality tech provider Journey has announced a strategic partnership with Opex Operation Management System, a leading platform for operational excellence. The collaboration aims to help hotel teams transform guest insights into real-time improvements, streamlining communication and enhancing service delivery across the entire stay.
A Smarter Way to Manage Hotel Operations
Opex offers a mobile-first and web-based system that simplifies task management, customer relationship workflows, and technical service coordination. By integrating with Journey’s ecosystem, hotel teams can now:
- Capture and act on guest feedback instantly
- Coordinate staff tasks seamlessly across departments
- Resolve issues faster, with real-time updates and alerts
- Deliver more personalised service, informed by live insights
“This partnership is built on shared values, listening to guests, acting on insights, and making every experience more personal (and less chaotic),” said a spokesperson from Journey.
From Feedback to Action
The integration ensures that feedback collected during the guest journey, whether through digital check-in, in-stay messaging, or post-stay surveys, is routed directly into Opex’s operational workflows. This allows hotel teams to respond proactively, reduce friction, and maintain high service standards without the lag of manual coordination.
“Opex has provided hotels with the tools to operate smarter, not harder,” said a representative from Opex. “Together with Journey, we’re making it easier for teams to deliver excellence at every touchpoint.”
The partnership reflects a growing trend in hospitality, using connected technology to close the loop between guest expectations and operational delivery. With both platforms focused on intuitive design and measurable impact, the collaboration is poised to help hotels scale service quality while reducing complexity.
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