Boutique hospitality group New Hotel Collection has successfully transitioned to Shiji’s Daylight Property Management System (PMS) across four of its properties, marking a significant upgrade in operational efficiency and guest service delivery.
Previously reliant on legacy systems, the group faced challenges in synchronising operations across its portfolio. The adoption of Daylight PMS has unified reservation processes, centralised reporting, and standardised employee workflows, enabling faster decision-making and a consistent brand experience across all locations.
“Shiji’s Daylight PMS has been a game-changer for our operations,” said Christopher Hutchison, Director of Technology & Design at New Hotel Collection. “For the first time, our teams are working from one consistent platform that connects every property, every guest profile, and every department. This partnership has allowed us to elevate both our guest experience and operational effectiveness.”
The system’s flexibility has also allowed New Hotel Collection to consolidate disparate platforms, build comprehensive guest profiles, and easily scale as new properties are added. The most recent implementation at Central Hotel was managed directly by the group, demonstrating the system’s user-friendly design and scalability.
Ryan King, Senior Vice President of Shiji Americas, commented: “We are thrilled to partner with New Hotel Collection. Their forward-thinking approach in choosing an enterprise-level platform reflects their dedication to optimising operations and delivering exceptional guest service. Our team worked closely with them to ensure a smooth transition, and we’re proud to have exceeded expectations.”
The success of this rollout highlights the growing demand for robust, enterprise-grade PMS solutions among boutique hotel groups. With Daylight PMS, New Hotel Collection has laid a strong foundation for future growth, improved team alignment, and enhanced guest satisfaction.
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