MGM Resorts International has successfully completed the deployment of the Amadeus Central Reservation System (ACRS) across its North American portfolio, including its flagship properties in Las Vegas and regional hotels. This milestone marks a significant leap in the company’s digital transformation, enhancing its ability to manage reservations efficiently and optimise distribution across both branded and third-party channels.
The cloud-based ACRS introduces advanced distribution capabilities that streamline connectivity and reduce the need for manual data management. As only the second hospitality group to implement this next-generation system, MGM Resorts has played a pivotal role in refining the platform in collaboration with Amadeus. Their joint efforts have resulted in the development of innovative features, particularly those designed to enhance strategic business partnerships.
By integrating ACRS, MGM Resorts aims to improve its operational efficiency and bolster its connections with key third-party partners, ensuring a seamless booking experience for guests. The platform’s architecture is built to deliver ultra-high availability and rapid response times, catering to the diverse needs of global hotel chains and independent luxury properties alike.
Sarah Fults, Vice President of Distribution at MGM Resorts, highlighted the strategic decision to adopt ACRS, stating: “We chose to move forward with Amadeus based on the potential we saw in the ACRS. With the strong process-oriented approach Amadeus is known for, we knew that together we could augment ACRS with what was needed for MGM Resorts. We are delighted to now be live across all of our North American hotel properties and look forward to the continued innovations possible through our partnership with Amadeus.”
Peter Waters, Executive Vice President of Hotel IT, Hospitality at Amadeus, echoed this sentiment: “I’m excited to continue to bring Amadeus’ next-generation ACRS hospitality platform to the industry through our exceptional partnership with MGM Resorts. With its unique attribute-based data modelling and other market-leading technologies, ACRS transforms the way hotels can provide personalised merchandising to their guests. From global chains to independent luxury hotels and resorts, ACRS empowers hoteliers to increase revenues, enhance the guest experience, and improve operational efficiency.”
The completion of this rollout underscores MGM Resorts’ commitment to technological innovation, positioning the company at the forefront of modern hospitality management. As the industry continues to evolve, this collaboration between MGM Resorts and Amadeus sets a benchmark for cutting-edge reservation systems and guest-centric service delivery.
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