Mews, the hospitality cloud platform known for redefining hotel operations, has announced a ground breaking integration that allows guests to access their hotel rooms using digital keys stored directly in their smartphone wallets.
As the first property management system (PMS) to offer native wallet-based room access without relying on third-party apps or middleware. Mews is setting a new benchmark for seamless, mobile-first guest experiences.
A Leap Forward in Contactless Travel
Building on its existing app-based digital key solution, Mews now enables guests to receive and store room keys via their browser, placing them directly into Apple or Google Wallet. With a simple tap, guests can unlock their rooms using their phone or wearable device, eliminating queues, plastic key cards, and unnecessary downloads.
This innovation was developed in collaboration with Vingcard, an ASSA ABLOY company, and is available to properties equipped with compatible door locks.
“With smartphone wallet digital keys, we’re empowering guests to check in on their own terms,” said Matt Welle, CEO of Mews. “This isn’t just a tech upgrade it’s a leap toward frictionless, personalised hospitality.”
Real-World Impact: Hey Lou HOTELS Leads the Way
Hey Lou HOTELS, a German hotel group known for blending smart digital processes with warm service, is the first to implement the new wallet key integration. At Hey Lou Karlsruhe, guests are already unlocking their rooms with a tap of their phone.
“No queues, no plastic, just a seamless arrival,” said Martin Kemmer, Founder & Managing Director. “This launch proves that innovation can make hospitality both simpler and more personal.”
Benefits for Guests and Hoteliers Alike
For guests:
- Faster check-in and contactless arrival
- No need for physical key cards or app downloads
- A smoother, more intuitive experience from start to finish
For hoteliers:
- Reduced front desk congestion and lost key incidents
- Enhanced security and sustainability
- Fully integrated solution with no third-party dependencies
“Our guests expect intuitive solutions,” added Linus Bihn, Head of Digital Processes at Hey Lou HOTELS. “The wallet key fits perfectly into our 360° digital guest journey.”
With this launch, Mews becomes the first and only PMS to offer native digital key functionality for smartphone wallet platforms, reinforcing its commitment to smarter, more responsive hotel technology that meets the expectations of today’s mobile-first travellers.
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