Mews, the award-winning hospitality cloud platform, has expanded its Digital Key solution to integrate with Salto smart access technology, enabling hotels to offer guests keyless room entry directly from their mobile devices. This move reflects a growing industry shift where digital access is no longer a luxury, it’s an expectation.
A Frictionless Arrival Experience
With this integration, hotels using Salto’s advanced access control systems can now deliver a fully contactless check-in journey. Guests bypass the front desk and head straight to their rooms, while hotel teams benefit from reduced manual coordination and improved service consistency.
“Every step of the guest journey should be effortless,” said Matt Welle, CEO of Mews. “Digital Key is a win-win, it boosts operational efficiency and enhances guest satisfaction.”
Real-World Impact at YUST
The integration is already live at YUST Antwerp, a Belgian hospitality brand known for its hybrid model. In just one month, 12% of arrivals checked in via Digital Key, and 64% of active users used it to access their rooms without any promotional push.
“Digital Key creates real time savings for our team and lets guests go straight to their rooms,” said Dirk Van Gompel, CTO of YUST. “It’s tech that improves the human experience.”
Key Benefits of the Integration
- Faster check-ins: Skip the queue and head straight to the room
- Improved security: No lost keys, no reprogramming
- Operational efficiency: Fewer manual tasks, more time for guest engagement
- Sustainability: No plastic keycards, appealing to eco-conscious travellers
- End-to-end digital journey: From mobile check-in to automated check-out
“Access should be so convenient that guests enjoy using it,” said Nora Urquiza, Hospitality Solutions Business Lead at Salto Systems. “Our partnership with Mews delivers just that.”
A Fully Integrated Guest Journey
Mews Digital Key is embedded within the Mews Hospitality Cloud, allowing properties to automate and personalise every stage of the stay, from upselling and mobile check-in to secure room access and seamless departure.
This partnership not only enhances the guest experience but also positions Mews and Salto as leaders in smart hospitality innovation, helping hotels meet modern expectations with ease.
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