Meiser Hotels, a family-owned, sixth-generation German hospitality group, has teamed up with Mews, an industry-leading hospitality cloud provider, to enhance its operations and guest experiences across its four hotels and numerous facilities. Known for embracing forward-thinking technology, the Meiser brand has continually sought innovative ways to meet and exceed the expectations of the modern guest.
Marlon Meiser, representing the family business, expressed excitement about the collaboration, saying, “I quickly saw the potential in Mews as the fastest-developing PMS on the market, and I’m certain that Mews will set the bar, worldwide, for outstanding hospitality technology. We’ve only been live for a few months, but the remarkable improvements across multiple teams already speak for themselves.”
One of the most noticeable impacts has been on the Meiser Hotels’ IT team. Previously, the team would spend hours troubleshooting and rebooting their old Property Management System (PMS). Mews has not only simplified these processes but has also reduced the time the team spends on maintenance by an impressive 80%, allowing them to focus on proactive software enhancements.
Marlon Meiser shared a sense of relief for his team, adding, “Thanks to Mews, this is the first year in a decade that our Head of IT can go on vacation without worrying about the system. He can finally sleep well at night.”
Mews has also brought efficiency to the hotel’s payments operations. By automating daily payment reconciliation, Mews Payments has saved the team two hours each day, giving staff more time to focus on creating memorable guest interactions. With the plug-and-play integrations that Mews offers, Meiser Hotels was able to smoothly connect with other systems, such as Oaky and Event Temple, enhancing the guest experience without disrupting any services.
Matt Welle, Mews CEO, applauded Meiser Hotels’ commitment to innovation: “It’s always a pleasure to work with tech-savvy partners like Meiser Hotels because they push us to make Mews even better. I’ve no doubt that this exciting brand is going to continue its growth and become a favourite with guests across Germany and beyond.”
As Meiser Hotels continues to grow and adapt, its partnership with Mews highlights a shared dedication to pushing the boundaries of hospitality technology, benefiting both teams and guests alike.
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