Luxury Ocean Vacation (LOV), a premier hospitality group specialising in luxury beachfront penthouses, suites, and private villas in Mauritius, has partnered with RoomRaccoon, a leading hotel management system, to streamline operations and elevate guest experiences. The collaboration will initially cover 22 properties in the LOV portfolio, with plans to extend the platform to new projects in the coming months.
RoomRaccoon’s all-in-one platform provides LOV with a centralised digital framework to simplify operations, optimise revenue, and create unforgettable stays. Tymen van Dyl, CEO and Founder of RoomRaccoon, expressed enthusiasm about the partnership: “LOV shares our vision for leveraging modern technology to enhance hospitality. With RoomRaccoon, we aim to empower their team to deliver seamless and memorable guest experiences across all properties.”
LOV has ambitious plans to expand its offerings, including restaurants, bars, and luxury cruises. The group selected RoomRaccoon for its advanced Property Management System (PMS), equipped with tools like RaccoonUpsell, a digital guest service menu that allows guests to discover and book additional services during online check-in or while making reservations.
Ludovic Armand, Chief Hospitality Officer at LOV, highlighted the strategic importance of the partnership: “In a competitive industry, RoomRaccoon’s tools help us enhance our properties’ market position and drive growth while aligning with our sales and marketing goals. Its workflow automation, including connectivity to Quickbooks Accounting Software, brings much-needed operational efficiency to our organisation as we scale.”
A key aspect of the partnership is RoomRaccoon’s robust revenue management solution, RaccoonRev, which uses dynamic rate automation to ensure competitive pricing based on market trends. “This tool will transform our booking ecosystem,” Armand added, “by streamlining rate updates across over ten distribution channels, ensuring real-time inventory access, and improving our partners’ ability to offer our properties effectively.”
This partnership marks an important step forward for both RoomRaccoon and LOV, combining innovative technology with luxury hospitality to create exceptional experiences for travellers in Mauritius and beyond.
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