Guests at JW Marriott Phoenix Desert Ridge Resort & Spa can now navigate the sprawling resort with ease, thanks to a newly launched mobile app developed by Phunware, a leader in enterprise cloud solutions. The app, available on both iOS and Android, offers real-time navigation across the resort’s 950 guest rooms, expansive meeting spaces, and a host of luxury amenities, including AquaRidge WaterPark, Revive Spa, multiple restaurants, and the championship golf course.
With a property of this scale, ensuring guests can explore effortlessly is no small feat. The resort’s decision to partner with Phunware was driven by the company’s expertise in developing mobile solutions that enhance guest experiences across large, complex facilities.
“Working with Phunware enables us to provide guests with the tools to navigate and discover everything the property has to offer,” said Christa Wood, Director of Marketing at JW Marriott Phoenix Desert Ridge Resort & Spa. “Our new mobile app showcases amenities and seasonal activities throughout the year, ensuring guest enjoyment and engagement with our resort.”
The app is designed to make every aspect of a guest’s stay smoother and more enjoyable. Key features include:
On-Property Navigation: Guests can find their way around the resort with step-by-step directions to rooms, event spaces, dining venues, pools, and other facilities-removing the stress of navigating a large property.
Dining Reservations: Visitors can explore the resort’s range of dining options, from the Southwestern flavours of Tía Carmen to the Asian-inspired cuisine of Kembara and the refined atmosphere of Meritage, an Urban Tavern.
Cabana and Experience Bookings: Guests can reserve private poolside cabanas and sign up for resort-hosted activities, including fitness classes, family-friendly events, and entertainment nights.
Spa and Golf Reservations: With just a few taps, visitors can book treatments at the Revive Spa or secure tee times at the resort’s championship golf course.
“Technology has become a cornerstone of modern hospitality, and forward-thinking companies are delivering seamless, mobile-first experiences that guests now expect,” said Stephen Chen, CEO of Phunware. “JW Marriott Desert Ridge Resort & Spa is a perfect example of how digital interfaces can elevate luxury hospitality. From checking in and unlocking rooms to ordering room service and booking activities, everything is available in the palm of your hand.”
As hotels and resorts continue to embrace digital transformation, apps like this one set a new standard for guest engagement, ensuring that luxury and convenience go hand in hand.
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