Jannah Hotels & Resorts, a luxury hospitality brand renowned for its commitment to affordable luxury in the Halal segment, has taken a major step in its digital transformation journey by adopting the Shiji Enterprise Platform, a next-generation Property Management System (PMS) developed by global hospitality technology leader Shiji.
The move marks a significant milestone for Jannah Hotels & Resorts, which has been seeking a more streamlined, data-driven approach to guest services. Previously, the group faced challenges with fragmented technology systems, which made it difficult to consolidate guest data and deliver truly personalised experiences. With Shiji’s cloud-based platform, Jannah Hotels can now integrate operations seamlessly across its six properties in Abu Dhabi, Dubai, and Ras Al Khaimah, covering over 908 rooms and 118 villas.
A Step Towards Smarter, More Personalised Hospitality
Ahmad Hafez, Corporate IT Director at Jannah Hotels & Resorts, highlighted the impact of this shift: “Choosing the Shiji Enterprise Platform PMS was a strategic decision for us. As a multi-property hotel group, consolidating guest data across our portfolio was a challenge. Now, with a single guest profile feature, we can gain a holistic view of each guest’s preferences and history, allowing us to deliver a truly personalised luxury experience. This not only resolves inefficiencies but also enables us to scale seamlessly as we expand.”
The first property to roll out the new system is Jannah Executive Hotel Apartments in Abu Dhabi, setting the stage for a group-wide transformation. The system’s advanced features will enable Jannah Hotels to enhance operational efficiency, drive sustainability initiatives, and maintain the signature personal touch that defines its Bedouin-inspired hospitality.
Technology Meets Tradition in the UAE’s Luxury Hospitality Scene
Jannah Hotels & Resorts has built a strong reputation in the UAE for its innovative approach to hospitality, blending modern technology with the warmth and generosity of traditional Bedouin culture. With this latest investment, the group is looking to future-proof its operations while continuing to provide exceptional guest experiences.
Kevin King, CEO of Shiji International, praised the collaboration: “We are proud to support Jannah Hotels & Resorts in embracing digital transformation to redefine their guest experience. This partnership highlights the importance of advanced technology in driving sustainability, efficiency, and personalisation-key factors for success in the future. With Shiji’s robust solutions, Jannah Hotels is well-equipped to streamline operations and deliver tailored luxury experiences as they continue to grow.”
With technology playing an increasingly pivotal role in hospitality, Jannah Hotels & Resorts is positioning itself at the forefront of the industry’s evolution, ensuring its brand remains synonymous with excellence, personalisation, and innovation in the Halal luxury segment.
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