Hotel Internet Services (HIS), a leading provider of internet solutions for the hospitality industry, has successfully upgraded the WiFi network at Plantation Beach Club at Indian River Plantation in Stuart, Florida. Managed by Hilton Grand Vacations, this oceanfront timeshare resort-offering 30 fully furnished units-sought to enhance its online service to meet modern guest expectations for fast and reliable internet.
Known for its picturesque tropical beach setting and amenities like a heated pool, BBQ grills, golf, and tennis, Plantation Beach Club found its previous WiFi system struggling to keep up. Thick concrete walls throughout the property caused weak signals and poor performance, frustrating guests who rely on strong connectivity during their stay.
To solve this, Plantation Beach Club turned to the expertise of HIS, which designed a high-performance WiFi upgrade tailored to the resort’s unique needs. HIS technicians installed fibre optic cabling and strategically placed high-powered Ruckus access points to ensure seamless signal coverage across all areas. The solution not only eliminated dead spots but was also cost-effective, an important factor for the resort. The new system is further enhanced by HIS’ FUSION gateway platform, which automatically optimises bandwidth use, preventing guests from monopolising resources and ensuring everyone enjoys a fast, secure connection.
“We know that fast and reliable WiFi is a top priority for today’s guests-it can really make or break their stay,” said Christopher Arndt, Resort Director at Plantation Beach Club. “We’ve worked with Hotel Internet Services for more than 15 years, so we knew they could provide a cost-effective solution to meet our guests’ modern needs. Since the upgrade, we’ve seen an overwhelmingly positive response, and the days of WiFi dead spots are behind us.”
Beyond providing cutting-edge technology, HIS also delivers 24/7 support, ensuring any issues with network performance are swiftly resolved. Guests at Plantation Beach Club can also access direct support from HIS if they encounter connection difficulties during their stay, guaranteeing a smooth online experience.
With this WiFi upgrade, Plantation Beach Club has not only kept pace with evolving technology but has also taken a significant step toward maintaining guest satisfaction in an increasingly digital world.
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