In a move embracing the shift towards digital-first hospitality, Hotel Carmichael, Autograph Collection-part of Coury Hospitality-has successfully integrated IRIS Mobile Ordering, and the impact has been immediate.
By enabling guests to order seamlessly from Vivante Restaurant and Bar via their smartphones, whether from the comfort of their room or amidst a busy schedule, the hotel has seen remarkable results such as a 23% increase in guest spend, average order values up by over $10 compared to phone orders, faster service and reduced staff pressure through POS integration and simple QR code access making ordering instant and intuitive.
Both guests and staff are feeling the benefits. Guests appreciate the convenience and customisation, whether pre-ordering breakfast, grabbing a working lunch, or unwinding after a long day. Meanwhile, staff are seeing streamlined service and reduced workload, allowing them to focus more on delivering exceptional hospitality.
And the journey doesn’t stop here. With mobile ordering proving a hit, Hotel Carmichael is now gearing up to expand the service beyond in-room dining, bringing it to Grab & Go options as well. As the hospitality industry continues its digital evolution, Hotel Carmichael is proving that a seamless, tech-driven experience doesn’t just meet modern guest expectations-it exceeds them.
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