Hospitality Associates has selected Canary Technologies to deploy its AI-powered Guest Messaging platform across a diverse portfolio of franchise, independent, and boutique properties. The partnership marks a significant step in the group’s digital transformation journey, aimed at delivering faster, smarter, and more personalised communication throughout the guest lifecycle.
A New Era of Guest Engagement
With travellers increasingly expecting seamless, mobile-first interactions, Canary’s Guest Messaging solution offers hotels a powerful way to:
- Communicate with guests in real time via SMS, WhatsApp, and other preferred channels
- Automate responses to common queries and service requests using AI
- Support over 100 languages, enabling inclusive and global communication
- Drive upsell opportunities through targeted, personalised outreach
Whether it’s confirming a booking, responding to a late check-in request, or offering a spa upgrade, the platform ensures every interaction is timely, relevant, and frictionless.
“We’re excited to modernize guest communication and elevate service across our properties,” said a spokesperson from Hospitality Associates. “Canary’s platform aligns perfectly with our vision for tech-enabled hospitality that doesn’t compromise on warmth or responsiveness.”
Tailored for Operational Efficiency
Hospitality Associates operates a wide range of properties, each with its own brand identity and service ethos. Canary’s flexible platform allows for:
- Customised messaging workflows that reflect each hotel’s tone and style
- Centralised oversight for multi-property management
- Reduced front desk pressure, freeing up staff to focus on high-touch service
The result is a more agile operation where teams can respond to guest needs proactively, while maintaining consistency and brand integrity across the portfolio.
A Shared Commitment to Innovation
This partnership reflects a broader industry trend toward AI-driven guest experience platforms that blend automation with human hospitality. Canary Technologies, known for its suite of digital tools including contactless check-in, digital tipping, and fraud prevention, continues to lead the charge in helping hotels modernise without losing their personal touch.
“We’re proud to support Hospitality Associates in delivering smarter, more responsive service,” said a representative from Canary Technologies. “Our platform is designed to empower hotel teams and delight guests at every touchpoint.”
As Hospitality Associates continues to grow and evolve, the integration of Canary’s Guest Messaging solution positions the group to meet rising guest expectations while improving operational agility and profitability.
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