HiJiffy has introduced Aplysia 3, a new hotel chatbot powered by Retrieval-Augmented Generation (RAG) technology. This innovation allows hotels to provide accurate, context-aware answers across unlimited topics without relying on traditional FAQ setups.
Easy Setup & Instant Updates
Hotels can quickly add their information to two editable documents: a shared Company Knowledge Document and a Property Knowledge Document for each location. Aplysia 3 uses this data to generate responses in real time, ensuring instant updates without manual FAQs. This simplifies both setup and ongoing maintenance.
Designed for Multi-Property Hotels
The chatbot supports hotel groups, sub-brands, and complex properties with multiple facilities. Hotels can use company-wide shared knowledge while customising responses for individual properties, maintaining consistency while allowing flexibility at a local level.
Smarter Guest Interaction
Aplysia 3 understands guest queries by analysing both language and intent using the latest information available. For instance, if a hotel’s restaurant is called “The Onion” and a guest asks, “What time does The Onion open?”, the chatbot recognises the name and responds with precise opening hours.
Customised Responses & Interactive Features
Hotels can personalise replies with their own wording, add images, and include interactive buttons such as “Book Now” or “Reserve a Table.” Specific responses, like emergency details or legal disclaimers, can be displayed without AI modification.
Increased Automation & Performance Insights
By handling a greater number of guest queries automatically, Aplysia 3 helps reduce staff workload. Its ability to provide accurate responses leads to fewer escalations to human agents. A dashboard gives hotel teams visibility into resolved queries, unanswered questions, guest satisfaction ratings, and content gaps, helping them improve guest experience.
José Mendonça, CTO of HiJiffy, describes Aplysia 3 as a “major technological leap.” He highlights how its dedicated knowledge base and advanced AI models enable hotels to deliver smarter, safer, and customised answers with minimal setup effort, even across multiple locations.
This innovative chatbot streamlines operations while offering hotels full control over their content, making guest interactions more efficient and engaging.
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