First Hospitality has teamed up with Stayntouch, a global leader in cloud-based hotel property management systems (PMS). This collaboration supports First Hospitality’s commitment to innovation by equipping its independent hotels with Stayntouch’s agile, mobile-first platform.
With nearly four decades of experience and a portfolio spanning branded and independent properties across the U.S., First Hospitality is widely recognised for its people-first culture, operational excellence, and consistent service quality.
Its independent hotels, known for their locally rooted and unscripted guest experiences, will now benefit from a PMS designed to maximise mobility, efficiency, and personalisation.
Why Stayntouch?
The switch to Stayntouch’s Best-in-Class PMS was driven by:
- 100% uptime and 30% faster response times, ensuring reliability over legacy systems
- Mobile-first capabilities, empowering staff to assist guests from anywhere on property
- User-friendly interface, allowing teams to onboard quickly with minimal training
- Flexible open API, enabling seamless integration with evolving tech stacks
- Tailored implementation support, resulting in smooth, low-disruption rollouts
Nick Johnson, SVP of Full-Service & Lifestyle Hotels at First Hospitality, commented: “We chose Stayntouch because it reflects how we approach independent hospitality: fast, flexible, and focused on the guest. This system allows our team to be present and proactive, offering service from anywhere, not just behind the desk.”
Priya Rajamani, SVP of Implementation and Support at Stayntouch, added: “Our goal is to remove operational friction so teams can do what they do best, serve guests. We’re excited to support First Hospitality with a platform that enhances agility without sacrificing the human touch.”
As First Hospitality continues to grow, this partnership signals a strategic investment in tech-enabled service delivery, ensuring that personal connection and operational excellence go hand-in-hand.
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